Refund policy

Last updated October 26, 2026.

The 14-day return window applies to orders placed on or after October 5, 2026. Orders placed under our previous 30-day policy keep that return window.

Returns

You have 14 days from the day you receive your order to request a return.

To be eligible, a piece must be unworn and unused, in the same condition you received it, with its tags and original packaging, and you'll need your order number or other proof of purchase.

How to start a return

1. Email info@gshock.ai with your order number and the piece you'd like to return.
2. We'll reply with return instructions, including where to send it.
3. Pack the piece securely in its original packaging and send it as instructed. Items sent back without an approved return request can't be accepted.

Return shipping is paid by the buyer. If a piece arrived damaged, defective or not what you ordered, we cover it.

Returns from Canada

Orders shipped to Canada have the same 14-day return window and the same conditions. As with U.S. orders, return shipping is paid by the buyer, and we cover it if a piece arrived damaged, defective or not what you ordered. Duties, taxes and carrier fees paid when your order was imported into Canada aren't refunded by us.

Items that can't be returned

• Pieces made or personalized to your request (special orders)
• Items bought on sale

Not sure whether a piece can be returned? Ask us before you order.

Damaged, defective or wrong items

Please inspect your order when it arrives. If a piece is defective or damaged, or you received the wrong item, contact us right away at info@gshock.ai with your order number and photos so we can look into it and make it right.

Exchanges

The fastest way to get a different piece is to return the one you have and, once the return is accepted, place a new order for the piece you want.

Refunds

We'll email you once we've received and inspected your return to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your return, contact us at info@gshock.ai.

Warranty

Beyond this policy we don't offer a separate written warranty. This doesn't limit any rights you have under the law where you live. Because our pieces are customized, Casio's own manufacturer warranty may not apply to them.

Contact

Caventra LLC (Bezelwright)
Email: info@gshock.ai